Nati Rox Royal Empire President and Founder Sibe Mokonyane had spent years working for a BPO (business process outsourcing) company and was becoming increasingly frustrated with being limited to providing only the solutions that her single company could offer. She frequently worked with clients who had needs that didn’t always align with what her BPO could provide, putting her in the no-win position of either selling a service that wasn’t an exact fit or sending the client on their way – in many cases to have the same conversation with their next prospective partner.
She knew that the best relationships between organizations and their outsource partners are the relationships where the two companies are a perfect fit. She also knew that finding that elusive BPO is often like finding a needle in a haystack, and she knew there had to be a better way.
Creating that “better way” was the catalyst for the creation of Nati Rox Royal Empire. Sibe realised that if her company could establish a network of BPO providers and do a deep dive into what each one did extraordinarily well, she could help clients bypass the vetting process and skip ahead to selecting the right partner from a list of prospects that were already qualified.
In 2013, Sibe started Nati Rox Royal Empire in her rented bachelor in Yeoville, Johannesburg she use to assist SME's with minor administration and assiting them in their businmess compliances. In 2019, she then registered the business. The same year she added one key employees and began to lay the groundwork for success relying heavily on whiteboards and hand-written notes.
Many companies rely on handshakes at trade shows or a Google search to build their shortlist of vendor options. But neither of these methods takes the company’s actual needs and requirements into account. Nati Rox Royal Empire was determined to put key requirements at the forefront of the call center search and selection process, so we created a database that contains vendor details for over 50 data points. This created the ability to quickly retrieve a list of outsource call centers that match the exact specifications of the client.
As it turned out, this process was exactly what the industry needed. As a result, the company has grown rapidly.
Today, Nati Rox Royal Empire operates out of a high-rise Regus Offices building, and the team has grown to over 15 full-time employees – including the one who were there from the start.
Nati Rox is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. With our team’s years of call center industry experience, we are uniquely positioned to initiate lasting partnerships between our clients and BPO providers. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.
We have spent years researching and screening outsource call centers to develop a proprietary database of over 100 of the African top-performing SA-based, virtual BPO providers – including hundreds that wouldn’t have otherwise been on our clients’ radar. Our BPO analysts are continually updating our database to ensure our data is fresh and accurate.
Our unique matching algorithm uses over few data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis. We continue to monitor the ongoing performance of the BPO provider and act as an advocate for our clients after the selection has taken place.
Our BPO partners consistently deliver improved performance, exceptional language proficiency, and considerable cost savings. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!
With thousands of call center options in South Africa, it can be difficult to know if you’re finding the best partner at the best price. Outsource Consultants can eliminate the guesswork, simplify your search, and save you money. Let our call center industry experts put our proven process to work for you.