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Customer Service Outsourcing
Providing small business owners with solution to the problems that holds them backs
Your customer service and support team is one of the most important elements of your business. It’s typically the only direct contact your customers will ever have with a representative of your brand, and that experience will often define whether they choose to remain loyal to your brand or seek an alternative.
Selecting the right outsource customer support provider is absolutely critical to your company’s success. You need to support your customers in the languages and channels they desire, and you need agents who truly understand your unique culture.
Additionally, you will likely need the ability to quickly scale your team up or down due to demand fluctuations caused by seasonality or new product launches.
Telemarketing & Telesales
Skilled agents reach out to potential customers to create interest and sell products or services
Lead Generation
Drum up business through targeted outbound communications aimed at creating new leads for your business
Collections
Secure payment from customers who are behind in their obligations
Appointment Setting
Agents contact potential leads and arrange meetings with members of your internal team
Market Research & Surveys
Collect detailed data through targeted outbound research
Commonly Outsourced Customer Service Tasks
Our outsource call centers have experienced agents to provide the following tasks:
- Assist customers in placing new orders, and upselling them on additional products or features
- Resolve customer issues like order problems, service interruptions or replacement requests
- Help customers with billing or payment issues
- Book appointments or reservations
- Provide general support by answering questions about your products and your compan
