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Inbound Call Center Services

Providing small business owners with solution to the problems that holds them backs

Inbound Call Center Services 

 

Inbound call center services refer to communications initiated by the customer. This can be done through any channel, including voice, email, chat, SMS or social media. Customer care and technical support are some of the most common forms of inbound call center services. Inbound call center agents answer incoming calls from customers and provide support services as needed by the customer.

 

Outsourcing some or all of your inbound services can greatly reduce costs, and helps to ensure that you are prepared for fluctuations in demand caused by seasonality or new product launches.

 

 

Selecting an Inbound Call Center

 

This is frequently a company’s direct line of communication with its customers and is a critical component of how it is perceived. Selecting the right inbound call center is one of the most important decisions your business will make. It’s important to find a partner that has agents who are fluent in your desired languages and has direct experience in your industry.

 

Inbound contact center agents must be ready to deal with any customer inquiry or request, and escalate or redirect calls to a different representative when necessary.

 

Outsourced call centers that handle inbound requests need to be highly skilled in their area of expertise, whether it’s customer service, technical support or order processing.

Customer Service

 

Skilled, experienced agents assist customers in an omnichannel environment

Technical Support & Helpdesk

 

Highly-skilled agents providing technical support for your customers

Customer Retention

 

Maintain strong relationships with your existing customers

Appointment Scheduling

 

Help customers schedule appointments that fit their schedules and yours

Sales Order Processing

 

Assist customers with orders, and present additional options or upgrades

Lead Qualification

 

Knowledgeable agents determine a lead's quality before passing it along to your internal team

Answering Services

 

Answer incoming phone calls for your business 24/7/365

Reservations & Bookings

 

Help customers make and change reservations across multiple channels